A great-grandad was left humiliated after he soiled himself at a Pets at Home store because staff apparently refused to let him use the toilet.
Brendon Heywood, 71, said he begged staff at the shop in Bridgend, Wales, to use their facilities after he became unwell while his dog Georgia was getting groomed.
‘I asked the girl and she said no and said the toilet wasn’t for public use,’ the Royal Navy veteran said.
‘I was filling in forms and said I would have to leave and leave the dog because I had to go.
‘I didn’t make it. It was embarrassing. It was 1pm in the afternoon, there were other people there in the store.
The grandad-of-five, and great grandad-of-one, was forced to cross a busy dual carriageway so he could clean himself at a McDonald’s.
Mr Heywood was then picked up by his wife Irene, 69, who took him home to have a shower.
She later returned to the Pets at Home store to pick up his dog.
He added: ‘I have encountered being told no in other places before.
‘But that’s still no excuse to refuse when someone needs the toilet.’
Mr Heywood has suffered with prostate and stomach problems since a heart operation last year.
His daughter Anna Thorington, 40, who was also angered by the incident, said she was proud of her dad for speaking out about the ‘taboo’ subject.
She added: ‘I’m very angry and upset because he is a lovely man and gives a lot all the time.’
Mrs Thorington said one of the pet store’s directors called to apologise and told her there was no official policy banning members of the public from using staff toilets.
A Pets at Home spokesman said: ‘We are extremely sorry to hear about this customer’s experience and would like to offer our sincere apologies for the discomfort and embarrassment he was caused.
‘One of our directors has contacted the customer to apologise personally and we will take immediate steps to remind our colleagues of the importance of dealing sympathetically with such requests.’