An outraged mum has blasted Instagram after a photo of her son, who has a facial deformity, was pulled from the app.
Harry Beswick, 12, was born with Goldenhar syndrome, which means he has no left eye, eye socket, nostril or left ear.
Mum Charlie, 38, posts pictures of Harry and his twin brother Oliver to 12,000 followers on her Instagram account, called Our Altered Life.
However when she uploaded a snap on Sunday of Harry, who was not wearing his prosthetic eye, it was pulled down two days later.
It was removed after an anonymous user reported it to Instagram’s content moderation team.
Charlie complained about the decision on her Twitter account, which has been re-tweeted more than 46,000 times.
After dozens of people contacted Instagram to express outrage, the photo was restored at 7pm on Tuesday.
But part-time supply teacher Charlie says she has not received an apology from Instagram – and claims it not the first time her pictures were taken down.
Charlie said: ‘Instagram haven’t apologised – they’ve restored the photograph but not explained why it was removed in first place or apologised.
‘It really upset me to have my child’s face taken off the platform and that it contravened some sort of guidelines.
‘I have 11,700 followers and a really lovely community (of followers).
‘On the picture I had 2,300 likes, over 200 comments – all really nice supportive comments.
‘Had they taken 30 seconds to look at the image they would see it was really well received and a high engagement post for them.
‘I felt quite offended, quite confused.’
Charlie said that while the page attracts trolls, who have heartlessly described Harry as an ‘abomination’ and ‘monster’, the positive comments outweigh the negative.
She said: ‘We do get trolls and I’m quite thick skinned, I do a lot of policing on Instagram.
‘I get in there first for negative comments. I’m very hot on the comments, I delete or report anything really quickly.
‘You get people telling me I should kill him with fire, he’s an abomination, a monster, freak, alien.
‘People asking if they could put their bodily parts on different parts of my son’s face, which I find extremely offensive.
‘Real weirdos, kids trying to wind me up, and more hard core weirdos that will email and when I block them, set up other accounts to continue to send me abuse.
‘But for every one of them there is two to three hundred incredibly supportive comments.
‘It’s few and far between.’
Harry goes to a special school because of his autism and suffers from global learning delay, meaning his cognitive and physical development is much slower that others.
He is non-verbal, meaning he cannot hold a conversation and is functioning at around two-and-a-half-years-old rather than 12.
He has had surgery to create his missing eye sockets and wears a prosthetic ear.
Charlie said: ‘Goldenhar syndrome is an umbrella term for craniofacial and spinal abnormalities. His spine is unaffected, his mobility is fine.
‘But he is at the more severe end of the craniofacial cosmetic end so when he was born he had got no eye socket at all, no eye, no ear, no nostril and a short underdeveloped jaw as well.
‘This isn’t the first time Instagram have done this, it’s the second time they’ve taken an image off.
‘Both times were when he didn’t have his prosthetic eye in – it’s specifically those pictures Instagram or someone is finding offensive.’
Instagram’s community guidelines ban photos deemed ‘inappropriate for a diverse audience’ including those depicting nudity, celebrating organised crime or terrorism, or glorifying self-injury.
The app also bans content used to bully or harass anyone based on their race, gender, sexual orientation, religious affiliation, disabilities or diseases.
An Instagram spokeswoman said: ‘We mistakenly removed the photo, but quickly restored it as soon as the mistake was brought to our attention.
‘We have apologised to the family.’